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Frequently Asked Questions
Here are some common questions that new clients ask us. If you don’t find what you are looking for below, give us a call at 530.756.5834, or send us an email.
What languages does Transcend translate?
We provide translations in over 50 languages. For a list of our languages, click here.
What are Transcend's rates?
The cost of each translation depends on these factors:
- Volume (word count)
- Language (common languages like Spanish or Vietnamese are much less expensive than exotic languages like Nepalese or Dinka.)
- Formatting – if you need your translation to match the English document.
- Turn-around – if you need something “yesterday,” there may be a surcharge.
- The terms of your contract with Transcend.
To know exactly what the fees would be, contact us for a quote on your specific project.
Does Transcend require a written contract?
In most cases a signed quote that outlines the cost and scope of service is all we need to start your project. State agencies are required to have a purchase or service order to get started.
If your company or agency prefers a different contract format, just let us know.
At this time, we are a registered vendor with the states of California, Nevada, Oregon, and Washington.
Transcend is also a:
- CMAS vendor,
- Certified Small Business, and
- Women Business Enterprise.
For more information on our contracts, please visit our Certifications and Contract page.
Can I pay for my project with a credit card?
Yes. We accept:
- American Express,
- MasterCard, and
- Discover card.
Your project manager will ask you for the information on this credit card form (Word document).
How do I get started?
To get started, just follow one of these easy steps:
- Email or fax Transcend, along with the details of your scope of work (for example: languages needs, specific timeframes, final deliverables, etc…). A project manager will get back to you within 24 hours with any questions before sending you a quote.
- Use our free online quote service to request a quote. Within 24 hours, one of our project managers will get back to you with any questions or with a quote.
- Email us at firstname.lastname@example.org or call our office at 530.756.5834 to talk to one of our project managers.
If you are unsure of your project or language needs or how to work with us, just give us a call. One of our PMs will be happy to walk you through the process.
Please contact us – we are happy to help: